Terms of Service

1. Acceptable Use Policy

When using our cybersecurity services and website, you agree to:

• Use services exclusively for legitimate cybersecurity and business protection purposes
• Provide accurate and complete information during service engagements
• Cooperate with security assessments and implementation procedures
• Maintain confidentiality of proprietary security methodologies and findings
• Comply with all applicable laws and regulations regarding cybersecurity
• Report security incidents promptly to enable effective response

2. Permitted and Prohibited Uses

Permitted uses include:

• Requesting cybersecurity assessments and consulting services
• Implementing recommended security controls and architectures
• Accessing educational cybersecurity content and resources
• Participating in authorized security testing and validation
• Using provided security tools within specified parameters

Prohibited uses include:

• Attempting to compromise or test security of our systems without authorization
• Using services for illegal activities or to harm others
• Reverse engineering proprietary security tools or methodologies
• Sharing confidential security findings with unauthorized parties
• Interfering with service delivery to other clients
• Misrepresenting service outcomes or capabilities

3. Service Access Requirements

• Valid business contact information and organizational authority
• Completion of initial security assessment questionnaire
• Agreement to service-specific terms and security protocols
• Provision of necessary system access for authorized assessments
• Compliance with minimum security standards for collaboration
• Acknowledgment of service scope and limitation disclosures

4. Fair Usage Guidelines

• Reasonable use of support resources and consultation time
• Timely response to service requests and security recommendations
• Appropriate scheduling of assessments and implementation activities
• Efficient utilization of security tools and monitoring systems
• Respectful interaction with cybersecurity engineering team
• Adherence to agreed service delivery timelines and milestones

5. Account Creation Requirements

• Verification of business identity and organizational authority
• Designation of authorized security contacts and decision makers
• Establishment of secure communication channels and protocols
• Configuration of access controls for service platforms
• Completion of cybersecurity baseline assessment
• Agreement to ongoing service terms and security requirements

6. Account Security Responsibilities

You are responsible for:

• Maintaining confidentiality of account credentials and access tokens
• Implementing multi-factor authentication where available
• Promptly reporting suspected account compromise or unauthorized access
• Regularly updating contact information and authorized user lists
• Monitoring account activity and reporting suspicious behavior
• Ensuring compliance with organizational security policies

7. Account Suspension and Termination

We may suspend or terminate accounts in cases of:

• Violation of acceptable use policies or service terms
• Non-payment of service fees or breach of contractual obligations
• Security concerns or potential compromise of account integrity
• Misuse of cybersecurity tools or unauthorized system access
• Legal or regulatory compliance requirements
• Termination of underlying service agreements

8. Multiple Account Policies

• Organizations may maintain separate accounts for different divisions
• Each account must have designated security administrators
• Cross-account data sharing requires explicit authorization
• Consolidated reporting available for enterprise arrangements
• Account merging available subject to security validation

9. Service Uptime and Maintenance

• Security monitoring systems maintained with 99.5% uptime target
• Scheduled maintenance windows communicated 48 hours in advance
• Emergency maintenance may occur with minimal notice for security reasons
• Backup systems and redundancy measures for critical security functions
• Service restoration prioritized based on security risk assessment
• Alternative communication channels available during system maintenance

10. Feature Availability

• Core cybersecurity services available during standard business hours
• Emergency security response available 24/7 for critical incidents
• Advanced features may require additional licensing or agreements
• Beta features provided without warranties or support guarantees
• Service capabilities may vary based on client infrastructure
• New security technologies integrated based on threat landscape evolution

11. Geographic Restrictions

• Primary service delivery within European Union jurisdiction
• International services subject to export control regulations
• Data residency requirements respected based on client location
• Remote security services available subject to connectivity requirements
• On-site services within Cyprus and selected European locations
• Compliance with local cybersecurity and data protection laws

12. Service Modifications and Updates

We reserve the right to:

• Update security methodologies based on emerging threats
• Modify service offerings to reflect industry best practices
• Enhance security tools and monitoring capabilities
• Adjust service terms to comply with regulatory changes
• Discontinue services with appropriate notice and migration assistance
• Implement additional security measures as deemed necessary

13. Content Ownership

• DefendTech retains ownership of proprietary security methodologies
• Clients retain ownership of their data and business information
• Security reports and assessments remain confidential to client organizations
• Generic threat intelligence may be shared anonymously for community benefit
• Custom security configurations developed collaboratively are jointly owned
• Open source tools maintain their respective licensing terms

14. User-Generated Content Rights

• Clients grant limited license to analyze provided data for security purposes
• Security logs and telemetry data used solely for threat detection
• Case studies require explicit consent before publication
• Anonymized security metrics may be used for service improvement
• Client feedback incorporated into service development with permission
• Testimonials and references used only with written authorization

15. License Grants

We grant you limited, non-exclusive licenses to:

• Use provided security tools within your organization
• Implement recommended security configurations
• Access monitoring dashboards and reporting systems
• Utilize educational materials for internal training
• Share security findings within your organization
• Deploy security controls according to implementation guides

16. Copyright and Trademark Notices

• DefendTech and associated logos are protected trademarks
• Security framework documentation protected by copyright
• Third-party security tools maintain their respective intellectual property rights
• Proper attribution required for referenced security standards
• Fair use principles apply to educational and research purposes
• Commercial use of proprietary materials requires licensing agreement